Telecom Management Services

Telecom Expense Management

It used to be that telecommunication meant dozens, if not hundreds, of phones on dozens (if not hundreds) of desks. These phones connected offices which, in turn, connected a business to the outside world and their in-the-field employees, vendors, and, of course, customers.

In today’s business world, telecommunications has seen a significant change, the first of which is the name; telecom. Rather than a collection of wired phones, which are no longer popular but still exist, telecom includes the bigger, newer world of wireless cellular technology. Read on to take a closer look at the many other changes and improvements that today’s telecom offers.

VoIP Solutions

Are you looking for a world-class VoIP telephone system for your business? Business Phone Systems works with businesses of all sizes around the country to provide reliable, affordable VoIP telephone system solutions.

What Does Telecom Encompass

Telecom, when spoken of in a business setting, includes everything about communication and how it travels. That includes voice, text, images, music, and even video. In short, telecom is any form of communication that uses technology to connect one person to another or a group of people.

Telecom also includes the method by which communication is sent or transmitted. That includes email, phone, cellular network, FAX, and the hardware and software that power them. Whereas telecommunication referred to any communication transmitted in any form, telecom generally refers to voice communication. That’s changed, however, since the advent of the internet and cellular communication, although the association still stands.


One of the biggest questions business owners have today relates to telecom management because it involves so many different layers and levels of information. Today, telecom involves both traditional technology and new, highly advanced tech. The difference between the two has been blurred to the point where they’re almost indiscernible from one another. In other words, telecom encompasses everything about communicating, from the device used to the form of the communication itself, so long as the messages being sent are also being received.

The challenges this has caused are no small matter. Today, for example, the average IT department is dealing with a wide variety of communication platforms, apps, and networks. Indeed, trying to keep up with the breakneck pace of technological evolution in the telecom space has placed an enormous burden on IT departments nationwide.

Many have seen the need for a separation between telecom management and IT, so much so that the top organizations have separated the two, delineating responsibilities to both so that one isn’t overburdened by the other. Whether a subdivision of IT or a separate department, telecom management encompasses an expansive (and still expanding) range of services, platforms, and devices.

Equipment and Technology Neutral

The Equipment & Technology component is a key part of our Rollout Services Model. It determines the site-specific requirements such as services, deployment technologies, technical support and communication specifications. Traditional technology rollout companies are often limited to a specific equipment or technology, which can limit their ability to provide multi-services and reduce deployment costs. Business Phone Systems has well-defined methodologies that give us the ability to deploy any equipment or technology. We can quickly and accurately disseminate requirements to our worldwide field force of onsite Business Phone Systems. This ensures accelerated deployments and benefits that exceed the level offered by other deployment companies.

What Do Telecom Management Services Cover

To effectively manage telecom, a wide variety of factors must be taken into consideration, including:

  • Services
  • Carriers
  • Equipment
  • Operators
  • Software
  • Integration
  • Billing
  • Contacts
  • Reports
  • Maintenance

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