What, Exactly, is a Telecom Audit?

Why is a Telecom Audit Needed?

Today, businesses face many challenges, including changing market rates, complicated vendor incentives, and even more complicated contracts. This makes it extremely difficult to know where an organization stands from a telecom service perspective, including their service level, the rates they’re paying, etc. Throw in relocations, work from home requirements, and tracking network inventories, and the need for proper and precise telecom audits becomes clear.

Overcharging For Telecom is Rampant

One unfortunate problem with telecom service providers today is that many are overcharging their customers. For example, they charge for services that are no longer being provided or charge rates for services far above the typical market price. Thus, the need for a regular telecom audit is a definite necessity. Some of the usual activities included in a telecom audit include:

  • Confirming that specific services are being provided at a particular customer location.
  • Identifying when and where double billing has occurred.
  • Identifying where resources are being underutilized.
  • Validation of contract rates with the specific amount being billed.
  • Verification that billing and inventory quantities match.

Creating a Detailed Inventory of Assets and Components

One of the vital aspects of telecom auditing is creating a detailed inventory of a company’s network components and assets. When done correctly, this allows an organization to identify where potential savings can be seen. It also helps to uncover features that are unused or unnecessary, plus overutilization and underutilization of services. Telecom audits also help prevent late fees from accruing and can help streamline invoice processing by replacing paper invoices with electronic billing when and where available.

Proper Telecom Auditing = Substantial Savings

Once a telecom audit has been completed and an inventory created, presenting savings and service optimization opportunities becomes more straightforward. For example:

  • Elimination of service and equipment duplications can be achieved.
  • The ability to consolidate contracts and improve both telecom rates and service levels becomes available.
  • Possible improvements to an organization’s telecom network arise that can improve both performance and efficiency.
  • Potential savings and cost reductions, which in some cases are substantial, become possible.

In short, one of the vital aspects of telecom management is telecom auditing. A well-performed telecom audit can uncover areas where an organization is either overpaying or underutilizing its telecom services. Once completed, an organization can correct those problems, and, more importantly, many businesses, companies, and corporations can see substantial telecom savings.

Our Goals for you

Our #1 goal is customer satisfaction. We work closely with you to ensure that all of your logistic needs, VoIP and IT, are handled as professionally as possible. You can count on Phone & Data Cabling Pros to meet all of your needs.

A Personal Touch

We understand that each business has unique requirements. We have worked with many different industry types, and that experience parlays into a great advantage for your business. We are able to identify problems, and recommend the best solution, for all of your VoIP and IT needs.


With our years of experience, we are able to identify cost-saving opportunities for your business, and across your various business lines. You can be sure that you are getting the best service at the best price.

VoIP Solutions

Are you looking for a world-class VoIP telephone system for your business? Phone & Data Cabling Pros works with businesses of all sizes around the country to provide reliable, affordable VoIP telephone system solutions.

VoIP services convert your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination. VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter. In addition, wireless “hot spots” in locations such as airports, parks, and cafes allow you to connect to the Internet and may enable you to use VoIP service wirelessly.

A broadband (high speed Internet) connection is required. This can be through a cable modem, or high speed services such as DSL or a local area network. A computer, adaptor, or specialized phone is required. Some VoIP services only work over your computer or a special VoIP phone, while other services allow you to use a traditional phone connected to a VoIP adapter. If you use your computer, you will need some software and an inexpensive microphone. Special VoIP phones plug directly into your broadband connection and operate largely like a traditional telephone. If you use a telephone with a VoIP adapter, you’ll be able to dial just as you always have, and the service provider may also provide a dial tone.

Some VoIP providers offer their services for free, normally only for calls to other subscribers to the service. Your VoIP provider may permit you to select an area code different from the area in which you live. It also means that people who call you may incur long distance charges depending on their area code and service.

Some VoIP providers charge for a long distance call to a number outside your calling area, similar to existing, traditional wireline telephone service. Other VoIP providers permit you to call anywhere at a flat rate for a fixed number of minutes.

Depending upon your service, you might be limited only to other subscribers to the service, or you may be able to call anyone who has a telephone number – including local, long distance, mobile, and international numbers. If you are calling someone who has a regular analog phone, that person does not need any special equipment to talk to you. Some VoIP services may allow you to speak with more than one person at a time.

Some VoIP services offer features and services that are not available with a traditional phone, or are available but only for an additional fee. You may also be able to avoid paying for both a broadband connection and a traditional telephone line.

If you’re considering replacing your traditional telephone service with VoIP, there are some possible differences:

Some VoIP services don’t work during power outages and the service provider may not offer backup power.

Not all VoIP services connect directly to emergency services through 9-1-1.

VoIP providers may or may not offer directory assistance/white page listings.

Some VoIP service providers offer services that can be used wherever a high speed Internet connection available. Using a VoIP service from a new location may impact your ability to connect directly to emergency services through 9-1-1.

Only if your service requires you to make calls using your computer. All VoIP services require your broadband Internet connection to be active.

If you have a special VoIP phone or a regular telephone connected to a VoIP adapter, the phone will ring like a traditional telephone. If your VoIP service requires you to make calls using your computer, the software supplied by your service provider will alert you when you have an incoming call.

In June 2005 the FCC imposed 911 obligations on providers of “interconnected” VoIP services – VoIP services that allow users generally to make calls to and receive calls from the regular telephone network. You should know, however, that 911 calls using VoIP are handled differently than 911 calls using your regular telephone service.

In addition, the FCC requires interconnected VoIP providers to comply with the Communications Assistance for Law Enforcement Act of 1994 (CALEA) and to contribute to the Universal Service Fund, which supports communications services in high-cost areas and for income-eligible telephone subscribers

A company with years of experience working with VoIP solutions, telecom solutions, managed IT solutions, and more, for companies of all sizes… that’s who Phone & Data Cabling Pros is.

Call us now: 855-399-0103