Why is a Telecom Audit Needed?
Today, businesses face many challenges, including changing market rates, complicated vendor incentives, and even more complicated contracts. This makes it extremely difficult to know where an organization stands from a telecom service perspective, including their service level, the rates they’re paying, etc. Throw in relocations, work from home requirements, and tracking network inventories, and the need for proper and precise telecom audits becomes clear.
Overcharging For Telecom is Rampant
One unfortunate problem with telecom service providers today is that many are overcharging their customers. For example, they charge for services that are no longer being provided or charge rates for services far above the typical market price. Thus, the need for a regular telecom audit is a definite necessity. Some of the usual activities included in a telecom audit include:
- Confirming that specific services are being provided at a particular customer location.
- Identifying when and where double billing has occurred.
- Identifying where resources are being underutilized.
- Validation of contract rates with the specific amount being billed.
- Verification that billing and inventory quantities match.
Business Phone Systems Telecom Audit
Creating a Detailed Inventory of Assets and Components
One of the vital aspects of telecom auditing is creating a detailed inventory of a company’s network components and assets. When done correctly, this allows an organization to identify where potential savings can be seen. It also helps to uncover features that are unused or unnecessary, plus over utilization and underutilization of services. Telecom audits also help prevent late fees from accruing and can help streamline invoice processing by replacing paper invoices with electronic billing when and where available.
Proper Telecom Auditing = Substantial Savings
Once a telecom audit has been completed and an inventory created, presenting savings and service optimization opportunities becomes more straightforward. For example:
Elimination of service and equipment duplications can be achieved.
- The ability to consolidate contracts and improve both telecom rates and service levels becomes available.
- Possible improvements to an organization’s telecom network arise that can improve both performance and efficiency.
- Potential savings and cost reductions, which in some cases are substantial, become possible.
In short, one of the vital aspects of telecom management is telecom auditing. A well-performed telecom audit can uncover areas where an organization is either overpaying or underutilizing its telecom services. Once completed, an organization can correct those problems, and, more importantly, many businesses, companies, and corporations can see substantial telecom savings.
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